Last updated August 2026
Your immigration case belongs to you. This policy explains what we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we use it only as described here.
This policy covers information we handle when you visit our website, create an account, use Sunder, join our waiting list, or contact us. It applies together with our Terms of Use. Questions and requests go to support@sunderweb.com.
Account information: your name, email address, an optional preferred name and phone number, and your account settings.
Case information: this is an immigration product, so it includes sensitive categories. It covers your immigration or citizenship status, your nationality and country of birth, dates connected to your stay and authorization, education and employment details, marital and family status, details about members of your household including children, whether you have had a status problem such as an overstay, and anything you choose to type into a free-text note.
Files you attach, such as documents that support your case.
Information and files you add to Sunder are stored securely and are only accessible through your account.
Messages you send us, including chat messages and support enquiries.
Waiting-list information, if you ask to join the waiting list: your name, email address and phone number, which are all required to join; the situation you select; and, entirely optional, whatever you choose to tell us about your situation in your own words. We use it to decide which situations to open next and to reach you when an invite is available — we email you about your place on the list, and the phone number is backup contact information for the same purpose. We do not need, and ask you not to send, document numbers, passwords or financial details.
Technical and usage information created automatically when you use the site: device and browser characteristics, an approximate location inferred from an IP address, security signals used to detect automated abuse, and a record of which screens and actions were used.
Some of what Sunder needs is treated as sensitive under United States privacy laws, in particular your citizenship or immigration status and your national origin. We collect it only because the product cannot map immigration routes without it.
We use sensitive information solely to provide the service you asked for, to keep it secure, and to meet legal obligations. We do not use or disclose it to infer characteristics about you, and we do not use it for advertising or profiling. You can ask us to limit our use of it as described in your rights below.
To create and operate your account and provide Sunder. To build and maintain your case and answer your questions. To show dates and updates drawn from public government sources. To keep the service secure and prevent abuse and fraud. To communicate with you about the service. To meet legal, regulatory, and record-keeping obligations, and to establish, exercise, or defend legal claims. And to understand how the product is used so that we can improve it.
We do not use your information to make automated decisions about you that produce legal or similarly significant effects, and we do not sell it or use it for advertising.
We use cookies and similar technologies that are strictly necessary for the site to function, including keeping you signed in and protecting against automated abuse. We also measure product usage so we can see which parts of Sunder help and which do not; that measurement records screens and actions, together with basic technical information, and not the content of your case.
We do not use cookies or similar technologies for advertising, we do not permit anyone to use them to build a profile of you across other websites, and we do not knowingly respond to your information being used that way by others. Most browsers let you refuse or delete cookies, though the service may not work correctly without the necessary ones.
Sunder uses AI to help organize information and answer questions about your case. AI responses are informational only and should not be treated as legal advice. In order to answer you, the case information you have given us is sent to the provider that operates the AI service on our behalf, under contract, and solely to return an answer to you.
Files you upload are not shared with AI providers.
Service providers who help us operate Sunder, in the categories of cloud hosting, data storage, authentication, security and abuse prevention, usage measurement, artificial intelligence, and communications. They act on our behalf, under contract, only on our instructions, and only as necessary to provide the service. They are not permitted to use your information for their own purposes or their own marketing.
Professional advisers, such as lawyers and accountants, where needed and under a duty of confidence. A successor, if the service or its assets are transferred, in which case this policy continues to apply to the information transferred until the successor gives notice of its own.
Authorities and other parties where we reasonably believe disclosure is required by law or legal process, or is necessary to protect the rights, property, or safety of you, of other people, or of the service. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done either in the past twelve months.
If a government authority or other party asks us to disclose your information, we will consider whether the request is valid and properly scoped, and we will disclose only what the request lawfully requires. Where the law permits it, we will make reasonable efforts to notify you before we disclose, so that you have an opportunity to respond.
Sunder is operated from the United States, and your information is stored and processed there and in facilities used by our providers. If you use Sunder from another country, you are transferring your information to the United States, where privacy law differs from your own and may offer a different level of protection.
We keep your account and case information for as long as your account is open, because holding your case over time is what the product is for.
When you delete your account, we remove your case information, the files you attached, and the account itself promptly. Some copies may persist for a short period in the ordinary operation of our providers' systems until they are overwritten. Waiting-list details, including anything you wrote about your situation, are kept for up to 12 months after you last contacted us about your place on the list; we delete them sooner if you ask us to, and in every case within 90 days of the waiting list closing. Records of security events and basic usage measurement, which do not carry the content of your case, are kept for a limited period for security and product purposes.
We keep information for longer only where the law requires it, or where we need it to establish, exercise, or defend a legal claim, and only for as long as that purpose lasts.
Subject to applicable law, you can: ask what personal information we hold about you and get a copy of it; ask us to correct information that is inaccurate; ask us to delete your information; get a copy in a portable format; ask us to limit our use of sensitive information; and opt out of any sale, sharing, or targeted advertising, which we do not do in any case.
You can see and update much of your information directly in the product, and you can delete your account yourself in Settings, which removes your case information, the files you attached, and the account itself, except where the law requires us to keep something.
We may review case information to improve Sunder, but only when you have switched that on. It is off unless you switch it on in Settings, and you can switch it off again at any time. Either way, nothing else about how the product works for you changes.
To make a request, or to appeal a decision we make about one, write to support@sunderweb.com. We will acknowledge and respond within the time the law allows, and we will tell you the reason if we cannot act. We may need to verify your identity before acting, and we will ask only for what is needed to do so. You may use an authorized agent where the law provides for one, with proof of their authority. We will not deny you service, charge you a different price, or give you a lower quality of service because you exercised a right.
Sunder asks about your household because immigration routes depend on family relationships. If you add information about a spouse, a child, a parent, or anyone else, you are responsible for having a lawful basis and their permission to share it, and for adding only what your own planning needs. We use that information solely to build your case, and it is deleted when your case is deleted.
Sunder is intended for adults. You must be 18 or older to create an account, and we do not knowingly collect personal information directly from children or direct the service to them. A parent or guardian may record details about their child as part of their own case, under the section above. If you believe a child has created an account or sent us information directly, write to us and we will delete it promptly.
We protect your information using measures appropriate to how sensitive it is, including encryption in transit, access controls that tie your information to your own account, and restrictions on internal access. No method of transmission or storage is completely secure, and we cannot promise absolute security. You play a part too: use a strong, unique password and keep it confidential.
If a security incident affects your personal information, we will investigate, take steps to contain it, and notify you and the relevant authorities where the law requires and within the time it allows.
If our privacy practices change in a material way, we will update this page, change the date shown at the top, and give you notice before the change takes effect, so that you can review it. Earlier versions are superseded by the version published here.